1.1 Minimum Requirements
We understand that refund policies vary depending on the type of event and the Creator’s. Because of that, we provide flexibility for Creators to post their own policies with respect to their events, so long as they meet the minimum requirements.
Further, in the event that the Creator fails for any reason to honor a credit or other accommodation, including without limitation by failing to hold the event(s) for which such credit or other accommodation was redeemed, Kwvirr shall be entitled to exercise all rights granted to it under Section 4.4 of the Merchant Agreement, including but not limited to the right (but not the obligation) to issue refunds to impacted consumer(s) and collect such sums directly from the Creator;
If a refund policy is not posted or does not meet these minimum requirements set forth above, Kwivrr may (but has no obligation to) modify such refund policy such that it meets these minimum requirements. Such modification may take the form of prospectively making changes to the Creator’s posted refund policy on the applicable event page or retroactively applying such changes at the time of a dispute, chargeback and/or refund request.
1.2 Refund Process
In order to initiate a refund request, Kwivrr instructs Consumers to contact the Creator directly. If no contact information is listed, Kwivrr instructs the Consumer to use the contact the organizer button the event page or such other information posted on the event page. Creator agrees to administer its refund policy in accordance with the terms set forth on the applicable event page and the minimum requirements set forth in Section 1.1 above.
When a Consumer requests a refund and the Creator does not respond by either refunding or denying the request after five (5) days, Kwivrr may, in its sole discretion, execute the refund on behalf of the Creator and collect such sums directly from the Creator.
1.3 Kwivrr Review
In the event the Creator fails to
Kwivrr will review the facts and circumstances and determine at its sole discretion whether or not a refund is due in accordance with the applicable refund policy and the minimum requirements set forth above. Kwivrr will endeavor to complete its review within thirty (30) days of being contacted by the Consumer. Consumers should note that if a Creator has selected a payment method outside of Kwivrr’s Payment Processing, Kwivrr will not have control of the funds and Kwivrr will need the provider of the payment method to cooperate in order to obtain a refund, which may not happen. All determinations by Kwivrr with respect to these Refund Policy Requirements, including without limitation the orders to be refunded and the size of any refund, shall be final and binding on both Creator and Consumer.
2. No Insurance or Guarantee
These Refund Policy Requirements are not intended to be and do not constitute an offer to insure the performance of or to guarantee the performance of any Creator and are not a guarantee that refunds will be issued in any given situation.